The company's phone, internet customers have been dealing with spotty service for weeks
WILMINGTON – Spectrum customers along Military Cutoff Road corridor that have suffered through spotty internet and phone service in recent weeks could finally see some relief.
Ed Paul, an optometrist with Paul Vision Institute, said his office has been adversely affected by unreliable internet and phoen service from Spectrum, formerly known as Time Warner Cable, since Jan. 29 when calls began to go dead at the offices.
Since then, he said they have seen their internet go down down for up to two days at a time and their phones not allow patient calls in.
When the doctor’s office regained phone service for a few hours last week, it had 100 voicemails from patients. It lost service once again over the weekend and was back online Tuesday morning.
“For medical practice that relies on patients being able to call in and us being able to access patient records in the digital cloud, this has wreaked havoc on our schedule and business,” Dr. Paul said. “We have had to limp along.”
He said his repeated calls to Spectrum were met with promises to send out technicians, but they never came. Tuesday, he said he finally got a call from Spectrum saying the problem could lie in a damaged nearby node (which controls service to a specific area).
Tuesday afternoon, Scott Pryzwanksy, director of communications for Spectrum in the Carolinas said crews were addressing the issue.
“Some Spectrum customers in the Military Cutoff area are experiencing intermittent internet and phone issues,” he wrote in an email. “We are working to resolve the issue as quickly as possible for those who are affected and sincerely apologize for the inconvenience.”
Reporter Hunter Ingram can be reached at 910-343-2327 or Hunter.Ingram@StarNewsOnline.com.